Terms of service.

Last updated: 23/08/2025

1. Agreement to Terms

By engaging our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use our services.

2. Services Provided

We provide technology consulting, advisory, and implementation services. The specific scope, deliverables, and timelines will be outlined in a proposal, engagement letter, or statement of work agreed with the client.

3. Client Responsibilities

Clients must:

  • Provide accurate and complete information required for delivery of services.

  • Ensure that our consultants are granted reasonable access to relevant systems, facilities, and personnel.

  • Comply with all applicable Australian laws, including privacy and data protection obligations.

4. Fees and Payment

  • Fees will be outlined in the engagement documentation.

  • Unless otherwise agreed, invoices are payable within 14 days.

  • Late payments may incur interest at 2% per month or the maximum allowed under Western Australian law.

5. Confidentiality

Both parties agree to maintain confidentiality of all information shared during the engagement, except where disclosure is required by law or authorised in writing.

6. Intellectual Property

  • Pre-existing intellectual property remains the property of the original owner.

  • Project deliverables developed specifically for the client become the property of the client once full payment has been received.

  • We may retain the right to use de-identified, non-confidential learnings for future projects.

7. Consumer Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a remedy if services are not supplied with due care and skill, are unfit for purpose, or are not delivered within a reasonable time.

8. Limitation of Liability

To the extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential loss.

  • Our total liability for claims is limited to the amount paid by the client for the specific service giving rise to the claim, unless otherwise required under the ACL.

9. Warranties and Disclaimers

We provide services with due skill and care but do not guarantee specific business results or outcomes. Technology outcomes depend on factors outside our control, including third-party platforms, infrastructure, and client implementation.

10. Termination

Either party may terminate the engagement by written notice if:

  • The other party materially breaches obligations and fails to remedy within 30 days.

  • The other party becomes insolvent, bankrupt, or unable to continue business.

11. Governing Law

These Terms are governed by the laws of Western Australia. Both parties agree to submit to the exclusive jurisdiction of the courts of Western Australia.

12. Changes to Terms

We may update these Terms from time to time. Continued engagement of our services after changes are published indicates acceptance of the updated Terms.

13. Contact Information

For questions about these Terms, please contact:

Packet Fidelity
support@packetfidelity.com.au